Shipping Policy

This Shipping Policy governs the shipment of products offered on the website https://aurafford.com, operated by Aurafford, with registered address at 4840 Edmee Cir, 32822, Orlando, Florida, United States, and contact details contac@aurafford.com and +1 3053106948. By placing an order through our store, you agree to the terms detailed below.

1. Order Processing

Orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed starting the next business day.

In the event of stock shortages or preparation issues, the customer will be notified via the email address provided at checkout.

2. Shipping Methods, Zones and Delivery Times

We ship to United States.

Available shipping method:

Standard Shipping (Free): 5 to 12 business days.

The delivery times indicated are estimates and may vary due to external factors such as logistics operations, weather conditions, or other circumstances beyond the control of Aurafford.

3. Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, depending on destination and selected shipping method.

Shipping is always free within the United States, with no minimum purchase required.

4. Order Tracking

Once dispatched, you will receive a confirmation email including your tracking number and a link to monitor your shipment.

If you do not receive a confirmation email within 3 days after placing your order, please contact us at contac@aurafford.com.

5. Deliveries and Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, or failed delivery attempts, reshipment will be subject to payment of new shipping costs.

Once the order is in transit, it is not possible to modify the delivery address. Address changes are permitted within the first 3 days after placing the order and before it has been dispatched, by contacting us via email at contac@aurafford.com.

6. International Shipping and Customs

We do not offer international shipping. Orders are shipped exclusively within the United States.

No additional customs duties, import taxes, or fees apply to our shipments.

7. Delayed, Lost or Damaged Packages

If you notice an unusual delay or tracking does not update within a reasonable timeframe, please contact us with your order number, tracking number, and any relevant photos (if applicable) so we can request an investigation with the carrier.

In the event of confirmed loss by the logistics operator, we will manage the claim with the carrier and inform you of the next steps.

8. Receipt and Inspection

We recommend inspecting the outer condition of the package upon delivery.

If you notice visible damage or signs of tampering, please note it on the carrier’s delivery receipt and document the issue with photographs of the package and shipping label.

For damaged or defective items after delivery, please refer to our Returns Policy available at:
https://aurafford.com/policies/refund-policy

9. Cancellation Before Shipment

You may request cancellation of your order at any time, provided that it has not yet been dispatched.

If the order has already been handed over to the carrier, you must wait to receive it and follow the procedure outlined in our Returns Policy:
https://aurafford.com/policies/refund-policy

10. Modifications to This Policy

Aurafford reserves the right to modify this Shipping Policy at any time. Updates will take effect upon publication on https://aurafford.com.

11. Contact

For any shipping-related inquiries:
contac@aurafford.com | +1 3053106948

Effective date: 12/05/2025